Frequently Asked Questions

Welcome to Kidz Blvd! We’re here to make shopping for fun, kid-friendly products simple and easy. Below are answers to some of our most frequently asked questions.

Ordering

How do I place an order?

Simply choose the product you’d like, select any available options, provide personalization details, add it to your cart, and proceed to checkout. Once your order is placed, you’ll receive an order confirmation by email.

Can I change or cancel my order?

Because our products are made specifically for you after an order is placed, orders may begin processing quickly. If you need to make a change or cancel your order, please contact us within 1 hour of placing your order. After that timeframe, we won't be able to cancel or make changes to your order.

Can I order a personalized product?

Kidz Blvd offers personalization on all products free of charge. The product listing will provide instructions for entering your information. Please double-check spelling and other details before completing your purchase. All fonts and capitalizations will be printed as seen on product.

Products

Are Kidz Blvd products made to order?

Yes, our products are made to order. This means your item is produced after you place your order rather than being pulled from pre-made inventory.

Because of this, please allow additional time for production, typically 2-5 business days (4-6 during holiday season) before your order ships.

Where are your products made?

Our products are fulfilled through our production partners. Production locations can vary depending on the product and availability, but they are located in the U.S.

Will my product look exactly like the pictures?

We make every effort to accurately represent our products and designs. However, colors may appear slightly different depending on your screen, monitor, or device.

Product images may also include lifestyle mockups intended to show how an item may look when used.

How do I care for my product?

Care instructions vary by product. Please follow the care instructions provided with your item or listed on the product page.

Following the recommended care instructions will help keep your Kidz Blvd product looking its best.

Shipping

How long will it take to receive my order?

Because many Kidz Blvd products are made to order, your order generally requires both production time and shipping time as mentioned above. Actual delivery times can vary depending on the destination, carrier, holidays, and other circumstances outside our control.

Will I receive tracking information?

Yes. Once your order has shipped and tracking information is available, you’ll receive an email with your tracking details.

Do you ship internationally?

We don't ship internationally at this time.

What should I do if my package is delayed?

If your tracking information shows that your package is delayed, please allow a little additional time for the carrier to complete delivery.

If your package appears to be significantly delayed or the tracking information has not updated for an extended period, please contact us and we’ll help you determine the next steps.

What if my package says delivered but I can't find it?

First, check around your delivery location, mailbox, porch, garage, and other areas where the carrier may have left the package. You may also want to check with household members or neighbors.

If you still cannot locate your package, contact the shipping carrier using your tracking information. If you need additional assistance, please contact Kidz Blvd.

Returns & Exchanges

What is your return policy?

Because many of our products are made to order, returns and exchanges may be limited. Please review our Return & Refund Policy before placing your order.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can help resolve the issue.

What if I receive a damaged or defective product?

We're sorry if your order arrived damaged or defective. Please contact us with your order number and clear photos of the item and the packaging.

We’ll review the issue and work with you on an appropriate resolution.

What if I receive the wrong item?

If you receive an item that does not match your order, please contact us as soon as possible. Include your order number and photos of the item you received so we can investigate and help correct the problem.

Can I return a personalized item?

Personalized or customized items are not be eligible for return unless they arrive damaged, defective, or contain an error on our part. Please review our Return & Refund Policy for complete details.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout. Payment options may include major credit and debit cards and other payment methods supported by our store.

Is my payment information secure?

We use Shopify's secure checkout infrastructure to process orders and protect your payment information.

Kidz Blvd does not have access to your full payment card information.

Customer Support

How can I contact Kidz Blvd?

If you have a question that isn't answered here, we'd be happy to help.

Please contact us through our Contact Form below or send an email to info@kidzblvd.com. Include your order number if your question is about an existing order.

How quickly will you respond?

We aim to respond to customer inquiries as quickly as possible during our normal business operations (Mon-Fri 9am-5pm CST). Response times may be longer during weekends, holidays, and periods of high order volume.